Terms of sale
Terms of sale

General conditions of sale

Definition and Object of Contract

This contract ("Contract") relates to the sale of wine, oil and accessories between Castello di Ama S.r.l. Società Agricola with registered office in Gaiole in Chianti (Siena) - Italy, Rea of the C.C.I.A.A. of Siena n. 65987 of 10/27/1976, C.F., Reg. Imp. Siena nr. 02098290584 ("Company") and the consumer (the "Customer").

Purchases can only be made by adults.

Conclusion of the contract

The Contract is concluded directly when the Company accepts a purchase proposal issued by the Customer on the internet, on the website shop.castellodiama.com (the "Site") via the methods described below. The sale is governed by these general conditions of sale ("General Conditions") and will remain valid and effective unless they are modified and/or supplemented by Castello di Ama. Any changes and/or additions to the General Conditions will take immediate effect and will apply to sales made from that date. The latest updated version of the General Conditions is the one available on the Site. Orders placed by the Customer are understood as acceptance of the conditions of sale in force at the time of ordering.

Reservation of ownership

The products remain the property of the Company until full payment of the price of the products ordered has been completed.

Price and Availability of products

The sales prices of the products offered on the Site include VAT and all other taxes. Delivery costs are indicated on the Site. Prices, descriptions or availability of the products on display are subject to change without notice. The photos included are indicative and may not constitute an exact representation of the products. The Company will do its best to present the features of the product in the greatest possible degree of detail on each product page viewed by the User. However, the images and colours of the products offered for sale on shop.castellodiama.com may differ from their real appearance due to multiple factors including, but not limited to, the Customer's monitor, photographic filters etc. The Customer therefore acknowledges and agrees that any such minor differences do not constitute a lack of product conformity. The Company accepts the Customer's orders within the limits of the quantity of the products requested being in stock. The Company's acceptance of the purchase proposal submitted by the Customer is therefore subject to the availability of the products in stock. The company is committed, in accordance with the law, to inform the Customer promptly if the product ordered is unavailable.

Purchase and payment procedure

Each order sent by the Customer via the internet must be completed in its entirety and must contain the details necessary for the identification of the Customer and the products ordered, the delivery address must also be indicated or the order will be invalid. The order constitutes an offer to purchase the products. Orders are subject to availability and the Company's discretionary acceptance. The Customer must select the products and complete check-out after having carefully checked the information in the order summary. The order is made once it is confirmed and is subject to the payment of the price, taxes and delivery costs indicated in the Order Summary form. The order processing Receipt does not constitute acceptance of the order. The conclusion of the contract occurs at the moment that the Company sends the Order Confirmation to the email address provided by the Customer. The Company reserves the right not to confirm an order by communicating to the Customer within 5 working days of the order being placed, at the email address associated with the purchase, should one or more of the products purchased be unavailable. In this case, the Company will reimburse the price and shipping costs incurred by the Customer.

Payment methods

The Company uses third-party tools for processing payments and does not come into contact with payment data provided - such as credit card details - in any way.

Execution of the Order

The Order is executed in the terms specified in the summary page and in the Order Confirmation email, subject to the availability of the product ordered. The Company cannot be held responsible for damages suffered by the Customer due to delivery delays that are not dependent on circumstances foreseeable by the parties at the time of sending the Order Confirmation.

Guarantee

In addition to the right of withdrawal on all products purchased, the manufacturer or importer's guarantee is in force as required by current legislation. The Customer is still required to return defective products.

Customer Obligations

The Customer states and guarantees that: (I) they are a consumer according to the provisions of art. 3 of the Consumer Code; (II) to be of age; (III) that the data provided by the same for the execution of the Contract are correct and truthful.

Right of withdrawal

In the case of products purchased at shop.castellodiama.com, the Customer has the right to withdraw from the contract without giving any reason within 14 days. The withdrawal period expires after 14 days from the day on which the Customer or a third party other than the carrier designated by the Customer acquires physical possession of the goods. To exercise the right of withdrawal, the Customer is obliged to inform the Company of the decision to withdraw by sending an explicit statement to the specified contact address.

Any complaint can be sent to the following address: Castello di Ama S.r.l. Società Agricola with registered office in Gaiole in Chianti (Siena) - Italy, by registered mail or by PEC (Certified Email) to: castellodiama@pec.it

Effects of withdrawal

If the Customer rescinds the present contract, all payments made to the Proprietor will be refunded, including delivery expenses (except for additional costs resulting from the choice of a delivery method other the less expensive standard delivery method) without undue delay and, in any case, no later than 14 days from the date on which the Company was informed of the Customer's decision to rescind the contract. This refund will be carried out via the same payment method used by the Customer for the initial transaction, unless otherwise expressly requested by the Customer; in any case the Customer should not incur any costs as a result of this refund. Refunds may be suspended until receipt of the returned items or until the Customer provides proof that the items have been dispatched, whichever is earlier. The Customer is requested to return the goods and to send them to the Company without undue delay and, in any case, within 14 days from the date on which they notified their withdrawal from this contract. This term is honoured if the Customer returns the goods before the expiry of the 14- day period. The costs of returning the goods will be paid first by the Customer, but will be reimbursed by the Company in the manner and within the limits indicated above. The Customer will only be responsible for a reduction in the value of the goods caused by any type of handling beyond that required to ascertain the nature, characteristics and functionality of the items.

Delivery

Deliveries are made during normal working hours to the address indicated by the Customer and in the manner specified in the order summary. Once the order and payment have been received from the Customer, the Company makes arrangements with the shipping company. Once the products have been collected, the goods are delivered at scheduled times depending on the place of delivery and the type of transport selected. Upon delivery, the Customer must verify the contents and specify any variations in the delivery form. If the carrier is unable to deliver the package, then the products will be returned to the Proprietor, who will refund the cost of the products but not the shipping costs. The Company cannot be held responsible for delivery errors due to inaccuracies in or incompleteness of the purchase order which are the fault of the Customer, or for any damage that may occur to the Products after delivery to the carrier if the latter has been chosen and appointed by the Customer, or due to delivery delays attributable to the latter.

Treatment and Confidentiality of Personal Data in accordance with Legislative Decree 196/03

For information on the use of personal data, Users must refer to the Castello di Ama privacy policy.

Online dispute resolution for consumers

Consumers residing in Europe must be aware of the fact that the European Commission has established an online platform that provides an alternative dispute resolution tool. This service may be used by European consumers to resolve any dispute in a non-judicial manner, which relates to, and/or arises from, contracts of sale for goods and services made online. Consequently, if you are a European consumer, you can use this platform to resolve any dispute arising from the online contract entered into with the Proprietor. The platform is available at the following link. The Company is available to answer any questions sent by email to info@castellodiama.com.

Legal Jurisdiction

This Contract is governed by Italian law. Any dispute concerning the application, execution, interpretation and violation of the Contract will be the responsibility of the Court of Siena even if the Customer is resident or domiciled abroad.

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