Returns
Returns

Right of withdrawal

In the case of products purchased at shop.castellodiama.com, the Customer has the right to withdraw from the contract without giving any reason within 14 days. The withdrawal period expires after 14 days from the day on which the Customer or a third party other than the carrier designated by the Customer acquires physical possession of the goods. To exercise the right of withdrawal, the Customer is obliged to inform the Company of the decision to withdraw by sending an explicit statement to the specified contact address.

Any complaint can be sent to the following address: Castello di Ama S.r.l. Società Agricola with registered office in Gaiole in Chianti (Siena) - Italy, by registered mail or by PEC (Certified Email) to: castellodiama@pec.it

Effects of withdrawal

If the Customer rescinds the present contract, all payments made to the Proprietor will be refunded, including delivery expenses (except for additional costs resulting from the choice of a delivery method other the less expensive standard delivery method) without undue delay and, in any case, no later than 14 days from the date on which the Company was informed of the Customer's decision to rescind the contract. This refund will be carried out via the same payment method used by the Customer for the initial transaction, unless otherwise expressly requested by the Customer; in any case the Customer should not incur any costs as a result of this refund. Refunds may be suspended until receipt of the returned items or until the Customer provides proof that the items have been dispatched, whichever is earlier. The Customer is requested to return the goods and to send them to the Company without undue delay and, in any case, within 14 days from the date on which they notified their withdrawal from this contract. This term is honoured if the Customer returns the goods before the expiry of the 14- day period. The costs of returning the goods will be paid first by the Customer, but will be reimbursed by the Company in the manner and within the limits indicated above. The Customer will only be responsible for a reduction in the value of the goods caused by any type of handling beyond that required to ascertain the nature, characteristics and functionality of the items.

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